API Key

The domain of your Freshdesk account. For example, if your Freshdesk URL is https://mycompany.freshdesk.com, then your domain is mycompany.


Freshdesk Domain

Freshdesk

Account

Type of Agent (1 -> Support Agent, 2 -> Field Agent, 3 -> Collaborator). By default, support agent is created

Support Agent

Field Agent

Collaborator

Language of the Agent. Default language is "en"

Set to true if this is an occasional agent (true => occasional, false => full-time)

Role IDs associated with the agent. At least one role should be associated with the agent. Current logged in agent can't update his/her role_ids (Role IDs should be corresponding to the type of agents. For example: Ticket collaborator for collaborator agent, Agent or admin for support agent)

Global Access

Group Access

Restricted Access

Time zone of the Agent. Default value is time zone of the domain

Agents

Classification based on how much value the company brings to your business

Key value pairs containing the names and values of custom fields. Only dates in the format YYYY-MM-DD are accepted as input for custom date fields. Read more here

Domains of the company. Email addresses of contacts that contain this domain will be associated with that company automatically.

The strength of your relationship with the company

This attribute for companies can only be set if Custom Objects feature is enabled. The value can either be in the form of the display_id (record id) or primary_field_value (user defined record value). The default value is display_id.

Date when your contract or relationship with the company is due for renewal

Companies

Avatar image of the contact. The maximum file size is 5MB and the supported file types are .jpg, .jpeg, .jpe, and .png

ID of the primary company to which this contact belongs

Primary email address of the contact. If you want to associate additional email(s) with this contact, use the other_emails attribute.

Language of the contact. Default language is "en". This attribute can only be set if the Multiple Language feature is enabled (Garden plan and above)

This attribute for contacts can only be set if the Custom Objects feature is enabled. The value can either be in the form of the display_id (record id) or primary_field_value (user defined record value). The default value is display_id.

Additional companies associated with the contact. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)

Additional emails associated with the contact

Time zone of the contact. Default value is the time zone of the domain. This attribute can only be set if the Multiple Time Zone feature is enabled (Garden plan and above)

Set to true if the contact can see all the tickets that are associated with the company to which he belong

Contacts

Products

Roles

Ticket attachments. The total size of these attachments cannot exceed 20MB.

Email address added in the 'cc' field of the incoming ticket email

Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)

Key value pairs containing the names and values of custom fields. Read more here

Timestamp that denotes when the ticket is due to be resolved

Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.

Facebook ID of the requester. A contact should exist with this facebook_id in Freshdesk.

Timestamp that denotes when the first response is due

ID of the internal agent which the ticket should be assigned with

ID of the internal group to which the ticket should be assigned with

This attribute for tickets can only be set if Custom Objects is enabled and a lookup field has been added under ticket fields. The value can either be in the form of the display_id (record id) or primary_field_value (user defined record value). The default value is display_id.

ID of the parent ticket that this ticket should be linked to. When passing this field, the current ticket actioned upon will be converted to a child ticket.

Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.

Priority of the ticket. The default value is 1.

Medium

High

Urgent

ID of the product to which the ticket is associated. It will be ignored if the email_config_id attribute is set in the request.

User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.

ID of the agent to whom the ticket has been assigned

The channel through which the ticket was created. The default value is 2.

Email

Portal

Phone

Chat

Feedback Widget

Outbound Email

Status of the ticket. The default Value is 2.

Open

Pending

Resolved

Closed

Subject of the ticket. The default Value is null.

Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.

Helps categorize the ticket according to the different kinds of issues your support team deals with. The default Value is null.

External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.

Tickets

The ID of the agent to whom this time-entry is associated.

Set to true if the time entry is billable.

Time at which this time-entry was added/created.

The time at which the time-entry is added or the time of the last invoked 'start-timer' action using a toggle.

The ID of the ticket to which this time entry is associated.

Set to 'true' if the timer is currently running.

Time Entry

Create a skill

Allows an agent to delete a time entry. Deleted time entries cannot be restored.

	List	Find by ID	Search	Create	Update	Delete
Agents	✅	✅	✅	✅	✅	✅
Companies	✅	✅	✅	✅	✅	✅
Contacts	✅	✅	✅	✅	✅	✅
Tickets	✅	✅	✅	✅	✅	✅
Time Entry	✅	✅	➖	✅	✅	✅
Products	✅	✅	➖	➖	➖	➖

	Companies automatically maps to	Contacts automatically maps to	Users automatically maps to	Tasks automatically maps to	Products automatically maps to
Zoho CRM	Accounts	Contacts	Users	Tasks	Products
Zoho Books	Contacts	Contact Persons	Users	Tasks	Items
Salesforce	Accounts	Contacts	Users	Tasks	Products
Salesloft	Accounts	People	Users	Tasks	—
Freshsales	Accounts	Contacts	Owners	Tasks	—
Close	Lead	Contact	User	Task	—
Copper	Companies	Leads	Users	Tasks	—
Keap	Companies	Contacts	Users	Tasks	—
Xero	Organisation	Contacts	Users	—	Items
Capsule CRM	Organisations	People	Users	Tasks	—

Freshdesk integration connector

Managed authentication

Execute Freshdesk operations on behalf of your customers

Create a skill

Delete a Time Entry

Delete a skill

List All Time Entries

List all Roles

List all skills

Work with Freshdesk data collections

Trigger integrations on Freshdesk events

Data Record Created

Data Record Updated

Data Record Deleted

Use the same code to integrate with Freshdesk and 100+ other applications

Companies

Contacts

Users

Tasks

Products

Try our AI-powered integration development environment for free

Freshdesk integration connector

Managed authentication

Execute Freshdesk operations on behalf of your customersself.__wrap_n!=1&&self.__wrap_b(":Rat56:",1)

Create a skill

Delete a Time Entry

Delete a skill

List All Time Entries

List all Roles

List all skills

Work with Freshdesk data collectionsself.__wrap_n!=1&&self.__wrap_b(":Rb556:",1)

Trigger integrations on Freshdesk eventsself.__wrap_n!=1&&self.__wrap_b(":Rbd56:",1)

Data Record Created

Data Record Updated

Data Record Deleted

Use the same code to integrate with Freshdesk and 100+ other applicationsself.__wrap_n!=1&&self.__wrap_b(":Rbl56:",1)

Companies

Contacts

Users

Tasks

Products

Try our AI-powered integration development environment for free

Execute Freshdesk operations on behalf of your customers

Work with Freshdesk data collections

Trigger integrations on Freshdesk events

Use the same code to integrate with Freshdesk and 100+ other applications